How to Restart Live Access
&nbsp;
If you are seeing this error message when trying to load Live Access, it may be resolved with a simple restart.
<img height="293" width="624" src="https://cdn.livechat-files.com/api/file/kb/file/1959b8f5-2aed-4d09-90b1-15128f6da1a4/9da9cba49f-fe2769d98dc1632210ad.png">
Please note that Live Access must be restarted&nbsp;from the host server computer.
To restart Live Access from the host server:
<ol type="1" start="1" style="margin-top: 0in;">
<li style="mso-list: l0 level1 lfo1; tab-stops: list .5in;" class="MsoNormal">Open&nbsp;Kennel Connection</li>
</ol>
&nbsp;
<ol type="1" start="2" style="margin-top: 0in;">
<li style="mso-list: l0 level1 lfo1; tab-stops: list .5in;" class="MsoNormal">Go to&nbsp;Utilities</li>
</ol>
&nbsp;
<ol type="1" start="3" style="margin-top: 0in;">
<li style="mso-list: l0 level1 lfo1; tab-stops: list .5in;" class="MsoNormal">Select&nbsp;Live Access</li>
</ol>
&nbsp;
<ol type="1" start="4" style="margin-top: 0in;">
<li style="mso-list: l0 level1 lfo1; tab-stops: list .5in;" class="MsoNormal">Click&nbsp;Restart Live Access</li>
</ol>
<img height="549" width="624" src="https://cdn.livechat-files.com/api/file/kb/file/1959b8f5-2aed-4d09-90b1-15128f6da1a4/481e9ab79f-84ffb417ec2ce2dac5a2.png">
&nbsp;
Once restarted, allow a few moments and then try accessing Live Access again.
&nbsp;
In most cases, this should resolve the issue. If it does not, please refer to this guide on restarting Live Access outside of Kennel Connection for additional troubleshooting steps:&nbsp;
<a href="https://desktophelp.kennelconnection.com/restarting-live-access-outside-of-kennel-connection/" target="_self">Restarting Live Access outside of Kennel Connection | KC Desktop &amp; Live Access Help Center</a>
If the issue persists, please let us know and we’ll be happy to assist further.
&nbsp;

How to Restart Live Access

 

If you are seeing this error message when trying to load Live Access, it may be resolved with a simple restart.



Please note that Live Access must be restarted from the host server computer.

To restart Live Access from the host server:

 1. Open Kennel Connection

 

 2. Go to Utilities

 

 3. Select Live Access

 

 4. Click Restart Live Access



 

Once restarted, allow a few moments and then try accessing Live Access again.

 

In most cases, this should resolve the issue. If it does not, please refer to this guide on restarting Live Access outside of Kennel Connection for additional troubleshooting steps: 



If the issue persists, please let us know and we’ll be happy to assist further.

 

How to restart Live Access