Help CenterWelcome to the Kennel Connection Live Access Setup guide! Live Access allows you to access Kennel connection functionality on a computer, phone or tablet anywhere you have Internet, while also giving you the option to allow your customers to make online bookings and track upcoming appointments with the integrated Client Portal and Online Reservations!
This is a state-of-the-art software that brings the freedom of cloud/remote access to your existing Kennel Connection software all while still letting you remain in control of your own database. With instant synchronization from your local desktop Kennel Connection to Live Access, anything done on your desktop software at your business is instantly available in Live Access from wherever you are! Unlike other cloud software, with Live Access, your database is still stored safely and securely on your desktop computer, and is still available to you in the event of an Internet outage. This is your business and your database. At no point should you ever be without it!
If you are ready to get Live Access setup for your business, please proceed to the guide below.
Update first!
If you have not yet installed the latest update for Kennel Connection, please do so before proceeding. Click Here for instructions on installing an update. Please download it and install it to each computer you have Kennel Connection installed on. Be sure to backup your database before installing the update.
To setup Live Access for the first time:
Move to the host/main computer and open Kennel Connection.
Click Utilities, Live Access and click the Try Live Access button to get started.
The setup wizard will open. Please read each screen before clicking next.
It will bring up a screen that asks you to enter a code. This code will look something like C4288.
To get this code, take the first letter of the business name (in this case we're using Cannoli's Castsle, so using letter C) then, look at today's date and add 15.
For example today is the 27th so you'll add 27+15=42. 88 gets added on to the end.
Our code would be C4288.
Next, you'll choose your unique web address. This will be the address that employees and customers will use (if you choose to use the Client Portal program.) Please carefully read the instructions on the screen. Once you have chosen your web address and confirmed its availability, click Next.
Now you must create your administrative login. Please use a valid email address that you have access to along with a password that only the admin will know. Read through the instructions carefully and when ready, click Next.
You're now ready to install the Live Access components to the computer. This should just take a few seconds to complete. Note that Chrome, Firefox & Safari are the supported browsers. (Edge Chromium is beta but seems to work fine so far).
When Live Access has finished installing, you will see a success message. Click OK.
Login using the email address and password you entered during the setup process.
Once you click “Login”, you will be taken to your Live Access Dashboard. This is the landing page for Live Access and gives you an overview of your schedule data. This completes the setup/install process. You can now use your own unique URL to access your database from anywhere, on any device that uses a supported browser.
Please note: Your main server computer needs to be set to not go to sleep. If your main computer is asleep or turned off, you won't be able to view Live Access from any device and your client's won't be able to to book through the portal.
Kennel Connection CAN be closed, but the computer itself needs to stay on/awake.
Here are some Live Access & Client Portal links that may be helpful:
Supported web browsers , downloads & set browser as default assistance
Saving your Live Access shortcut to your mobile device home screen for quick access
Clearing your web browsers cache (if experiencing any issues with loading pages.)
How to add your Client Portal (OLR) link to your business website