Star Printer Showing as “Offline”

If your Star printer is displaying a status of Offline in Windows, this indicates a connection issue at the computer or hardware level rather than within Kennel Connection.

Please follow the steps below to resolve the issue.

Step 1: Check Power and Connections

Confirm the printer is powered on.
Ensure the USB cable is securely connected directly to the computer. Avoid using USB hubs or adapters.
Verify that the power cable is firmly plugged into both the printer and the outlet.

Step 2: Try a Different USB Port

Disconnect the USB cable.
Plug the printer into a different USB port on the same computer.
Wait a few moments to see if Windows recognizes the device and changes the status to Online.

Step 3: Restart the Printer and Computer

Power off the printer.
Restart the computer.
Turn the printer back on after the computer has fully restarted.

If the printer continues to show as Offline after completing these steps, additional hardware troubleshooting may be required.

Hardware Support Information

Star Printer hardware support for Star Printers:

If You Purchased the Printer from POS Guys

Please contact:

POS Guys Technical Support
Hours: Monday–Friday, 7:30 AM – 4:00 PM PST
Phone: 800-903-6571
Email: support@posguys.com