Unhandled Exception Error: Out of Memory

If you see the message “Unhandled Exception Error: Out of Memory” in Kennel Connection, do not worry. This is usually quick and easy to resolve.

What This Means

This error does not mean your computer is out of storage space.

It means your computer temporarily ran out of available RAM (Random Access Memory). RAM is the memory your computer uses to actively run programs and complete tasks.

If too many programs are running at the same time, your computer may not have enough available memory for Kennel Connection to complete the action you requested.

How to Fix It

In most cases, a full restart will resolve the issue.

Step 1: Close Kennel Connection

Save your work if possible, then fully close the software.

Step 2: Restart Your Computer

Do a full restart. Do not just log out.

Click on the windows logo, click on power, click restart.

Once your computer comes back on, reopen Kennel Connection and try the task again.

This resolves the majority of “Out of Memory” errors.

If It Happens Again

If the error returns:

Close extra programs you are not using
Close unnecessary browser tabs
Avoid running large reports while many other applications are open
Restart your computer if it has been running for several days without a reboot

Keeping the number of open programs to a minimum while using Kennel Connection helps prevent this issue.

When to Contact Support

If the error continues even after restarting your computer and closing other programs, please contact our Support Team.

When reaching out, let us know:

What you were doing when the error appeared
Whether the computer was restarted
If it is happening on one computer or multiple computers

We are happy to help.