Voiding a transaction in Kennel Connection when processing with Cardpointe Integrated System

Voiding a transaction in Kennel Connection when processing with Cardpointe Integrated System:

Go to the Accounting tab and select Credit Card Management button.

It will have you sign in depending on your settings. Click View.

Please note: only users with permissions to void will see this option.

This screen will show all the transactions from that day. Click the one you want and hit void>Hit Yes to confirm.

When voiding a transaction, you’ll always get this pop up. Click OK. 

Go to Accounting tab>Receipts and delete the corresponding receipt.

If you don’t delete the corresponding receipt when voiding a transaction, Kennel Connection will think that amount was paid when it wasn’t.

Always delete the receipt after voiding a transaction.